Why omni-channel is the only way to communicate in business

ICT has progressed to a point where it makes no sense for businesses to use single or one-dimensional channels. Today, the advent of social networks, social media and other interactive platforms means that any sized business in any sector or industry can extend their reach to a wide audience immediately. Omni-channel communication has become the order of the day.

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Communication Genetics, Appian echo the value of enhanced iBPM

Communication Genetics, a leader in advanced digital communication solutions and services, has partnered with Business Process Management (BPM) specialist to enhance the value of next generation data processing technology. With data growing at an unprecedented level and research suggesting that 50 billion devices will be connected by 2025, the critical trends of Internet of Things (IoT), big data, the cloud and digitisation will continue to impact on ICT strategies.

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Communication Genetics – the essential solution for digital dialogue

Communication Genetics is a South African-based leading provider of Customer Communication Solutions. Founded in 2008 this progressive tech-centric firm is founded on years of communication technology expertise and intricate knowledge of emerging markets. It is focused on helping companies to discover innovative ways to create dynamic, multi-channel touch points with customers. This is done by…
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