We offer the following solutions
Customer Communication Strategies Have Changed. As technology has progressed and communication channels evolved, organizations have struggled to adapt their communications strategy to meet the changing needs of their customers. Legacy systems were not designed for what is required of them today – they are inflexible, costly to maintain and difficult to integrate with other systems and, as a result, most companies have several isolated systems across their enterprise.
As customer communication channels evolve and consumer preferences for self-service change, your communications – whether electronic or print – have become the primary method to communicate with your client base.
Financial institutions, insurance companies, utilities and government agencies are constantly discovering new ways to create dynamic, multi-channel touch points with customers. Communication Genetics gives you the tools to design and deliver all of your customer communications, from statements, bills, correspondence and policies, to electronic content for e-mail and Internet delivery.